The New Normal in Business

The New Normal in Business

New normal is not just a TV programme it is a way of understanding what is confronting your business. As I have said before, most businesses are confronted with a severe case of five-year-old-itis. They are running (and planning and taking decisions) based on...
Five-Year-Old-Itis

Five-Year-Old-Itis

95 per cent of businesses I see at the moment have what we call five-year-old-itis. Their problems are five years old; in the last five years, everything and nothing has changed. How Old is Your Business Model? 95 per cent of businesses that I see and work with are...
Dieting, Business Success Recipes and Teams

Dieting, Business Success Recipes and Teams

I have spent the last twenty years of my life as a consultant and businessman working in and around organisations both large and small. The businesses’ search for the Holy Grail often seems to be about looking at the latest management fad and seeing whether it...
How To Keep Your Customers Happy

How To Keep Your Customers Happy

In a world where everyone tries to delight us, why are we not so very delighted? Ten Ways to Keep Your Customer Happy Companies lose customers because they go elsewhere. And the reason why customers go elsewhere is that the people who serve them are indifferent to...
Survive and Thrive, My Foot

Survive and Thrive, My Foot

In our attempts to be polite, everything recession-oriented has the strapline “survive and thrive”. My book… workshops run by accountants… and seminars run by banks, business support organisations and consultants now give everything the S&T...
How to Find Niches and Opportunities

How to Find Niches and Opportunities

How to find niches and opportunities to fight the recession blues. A useful tool for any business is a checklist to find niches and opportunities in a recession: You can look at new customers and markets You can look at developing or changing your product or service...
What’s The Problem with Marketing?

What’s The Problem with Marketing?

For many of us the problem with marketing is that it just doesn’t seem to be working as well as it could. Typically our clients say things like: ‘We don’t have a clear view of the future…’ ‘Our pricing is easily matched/bettered by...
Pygmalion And Management

Pygmalion And Management

In management, we often attempt to play at Pygmalion. We select individuals, whom we believe to have the talent and potential, and we try to make them into something which they are not.

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